Privacy Policy

Privacy Policy, Terms of Use & AI Chatbot

laloo.gr

Last updated: August 2026

1. Data Controller

The company Laloo Cosmetics (hereinafter "we", "the company" or "the store"), located at Salaminos 3, Peristeri, Attica, P.C. 12132, is the Controller of the personal data collected through the laloo.gr website and the AI Chatbot operating on it.

Contact details:

• Phone: +302102523940, +306995736633
• Website: https://laloo.gr
• Email: info@laloo.gr

2. What Data We Collect

2.1 Data you provide

We collect data you provide voluntarily, such as:

• First and last name
• Email address
• Phone number
• Shipping / billing address
• Order information

2.2 Data collected automatically

While you browse the website, we automatically collect:

• IP address
• Device and browser type
• Pages visited and time spent
• Cookies and similar technologies

2.3 Data from the AI Chatbot

When you use the AI Chatbot ("Laloo's AI Assistant"), we collect:

• The content of your conversation (questions, requests)
• Any contact details you provide voluntarily within the chat (e.g. phone, email)
• Technical connection data (IP, country, conversation time)

Important note: The AI Chatbot does not automatically collect personal data unless you mention it during the conversation. Please do not share sensitive personal data (VAT number, payment details, passwords) through the chatbot.

3. Purpose and Legal Basis of Processing

We process your data for the following purposes:

• Order fulfilment and service provision (legal basis: performance of a contract)
• Answering queries and providing support (legal basis: legitimate interest)
• Improving the AI Chatbot and our services (legal basis: legitimate interest)
• Compliance with legal obligations (legal basis: legal obligation)
• Sending promotional material, provided you have consented (legal basis: consent)

4. Special Terms of Use for the AI Chatbot

4.1 Nature of the service

The AI Chatbot "Laloo's AI Assistant" operates using artificial intelligence (AI) technology through Afternet's Chatbot platform. The chatbot provides information about Laloo's products, services and educational programs.

4.2 Limitations and disclaimer

The user accepts that:

• The chatbot's responses are indicative and based on a trained AI model — they may contain inaccuracies.
• Product prices and availability are confirmed exclusively by the store (+302102523940).
• The chatbot does not replace professional, technical or other specialised advice.
• The company is not liable for decisions based solely on the chatbot's responses.

4.3 Processing of conversations

Conversations with the AI Chatbot may be stored and used to improve the service. We do not sell conversation data to third parties. The chatbot technology is provided by Afternet through the Chatbot platform, which processes data in accordance with the personal data protection principles of Greek and European legislation.

5. Cookies

Our website uses cookies for its proper operation, traffic analysis and the improvement of the user experience. You can manage your cookie preferences through your browser settings.

6. Transfer of Data to Third Parties

We do not sell your personal data. We may transfer it to:

• Service providers that assist us in operating the website (e.g. hosting, email marketing)
• Afternet: AI Chatbot platform provider
• Courier companies for order delivery
• Tax / accounting authorities when required by law

All third-party providers are contractually bound to protect your data.

7. Data Retention Period

• Order data: 5 years (tax obligation)
• Account data: as long as you maintain an account + 1 year
• Chatbot conversations: up to 12 months
• Marketing data (with consent): until consent is withdrawn

8. Your Rights (GDPR)

As a data subject, you have the following rights:

• Right of access: to obtain a copy of the data we hold about you
• Right to rectification: to have inaccurate data corrected
• Right to erasure: the "right to be forgotten"
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise your rights, please contact us at +302102523940 / +306995736633 or at info@laloo.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

9. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our website uses SSL/TLS encryption.

10. Changes to the Privacy Policy

We reserve the right to modify this policy. Any change will be posted on this page with an updated date. We recommend that you review it periodically.

11. Contact

For any question regarding the processing of your data:

• Phone: +302102523940, +306995736633
• Email: info@laloo.gr
• Store: Salaminos 3, Peristeri, Attica, P.C. 12132
• Website: https://laloo.gr

This document has been drafted in accordance with Regulation (EU) 2016/679 (GDPR) and Greek legislation. Legal verification is recommended before final publication.