FAQ Frequently Asked Questions

Laloo is a proudly Greek company! Since 2013, our mission has been to provide every professional nail artist with the most modern, safe, and high-quality products, along with specialized customer service. We don’t just bring the latest trends– we’re often the first to launch them! At the same time, we actively support the local market with our own logistics and production facilities, while also investing in education through the Laloo Academies located in the largest cities across Greece.

Of course! At Laloo, your safety is our top priority! For this reason, we have subjected our products to very strict dermatological tests in collaboration with certified analytical laboratories in Europe. The products were applied on the skin of volunteers, and their reaction was examined after 24 and 48 hours.

This type of testing is extremely rigorous, since under normal and correct use of the products, such direct exposure to the skin is highly unlikely. The result? Non-irritant!

What does this mean in practice? Even if the product accidentally comes into contact with the skin, the chances of unwanted reactions are very low. And if you’d like extra reassurance, feel free to ask us for the official certificates!

No, none of our products contain TPO. At Laloo, safety, quality, and innovation are the foundations of the trust we build with our customers. These are not just promises – they are our commitment. You are our priority!

Laloo Cosmetics officially declares that all cosmetic products manufactured and distributed within the European Union fully comply with the requirements of Regulation (EC) No 1223/2009 of the European Parliament and of the Council on cosmetic products.

All our products:

- Have undergone a thorough safety assessment by qualified scientists.

- They feature correct labeling, packaging, and instructions for use in accordance with EU legislation.

- Are accompanied by a Product Information File (PIF), available to the competent authorities upon request, and are manufactured under Good Manufacturing Practices (GMP).

- Have been properly notified through the CPNP (Cosmetic Products Notification Portal).

- Do not contain Trimethylbenzoyl Diphenylphosphine Oxide (TPO).

Our company constantly monitors and keeps up to date with all legislative developments and is committed to adapting our products to the latest European safety and quality standards.

Feel free to ask us for the document.

We are proud to say that the majority of our products are HEMA-free. First, it is important to clarify that HEMA and TPO are two completely different ingredients. While HEMA has not been banned, at Laloo we have chosen not to use it, as we prioritize gentler and more advanced formulas for both professionals and clients.

To make things even easier, on our website you will find a clear HEMA-Free icon on every product that falls into this category. This way, you can quickly and confidently know exactly what you are choosing!

No! We are proudly Cruelty-Free, officially certified by PETA. This means that our products are never tested on animals at any stage of production – from the sourcing of raw materials to the final product. We are proud to be listed among the companies that firmly say a big “no” to such practices and a big “yes” to ethical, responsible beauty.

You can verify our certification by clicking here!

Absolutely! All Laloo products are Vegan Friendly. This means they do not contain any animal-derived ingredients, either in their formula or during the production process.

This way, professionals who follow a vegan lifestyle (or have clients who specifically request vegan products) can feel confident knowing they are choosing products that respect both animals and the environment. 

Our products are certified and formulated in a way that makes them safe to use. However, every body is different. The best practice is always to consult with your doctor to ensure what’s right for you and your unique needs.

Like all cosmetic products, ours carry a special marking for product durability, known as the “open jar” icon (e.g., 12M or 24M). This indicates that the product can be safely used for 12 or 24 months after opening.

If you notice that the product has changed in texture, smell, or color, it’s best to replace it to ensure the best possible results.

For maximum longevity, always store your products in a cool, dry, and shaded place, away from direct sunlight and extreme temperatures. This way, your Laloo products will stay ready to perform at their best. 

Of course! Laloo is a pioneer and the only company in the nail industry that offers free technical support. Our team is always by your side – not only at the time of purchase, but also long after.

If you need help with our products, instructions for use, application tips, or guidance while working, you can always contact our Technical Support Department:

- Via phone at +30 210 2523940, Monday to Friday, 10:00–18:00.

- Via email at info@laloo.gr available 24/7.

Our team is made up of experienced professional nail technicians who can guide you step by step. Because at Laloo, After Sales Service is not just a promise – it’s part of our philosophy!

Yes! In addition to our official e-shop, you can also find Laloo products in many physical stores across Greece and abroad. To locate the store that best serves you, simply click here.

Beyond Greece, Laloo has expanded its presence internationally with trusted partners in Cyprus, Romania, South Africa, Sweden, Albania, Kosovo, Italy.

Furthermore, the Laloo Academies in Greece also operate as points of sale, giving you the opportunity to see the products up close, try them out, and speak directly with trained professionals.

And if you are interested in partnering with us, you can always send us an email at info@laloo.gr. 

The prices in our online store reflect the official suggested retail prices in Greece.

However, during sales or promotional periods, our partners may choose whether or not to follow the same discounts. This means that in some cases you may notice small price differences.

What always remains the same is the authenticity and guaranteed quality of Laloo products, no matter where you shop from within our authorized network.

The appearance of a color can be influenced by many factors: the screen settings of your computer or mobile, the lighting conditions during photography, skin tone, or even the base layer on which the product is applied.

That’s why we always aim to provide the most realistic photos possible. Still, for the most reliable reference, we recommend that professionals also use color charts or swatch sticks.

If you’d like, you can request a real-life photo of the shade you are interested in via Viber at +30 699 573 6633, and we will be more than happy to assist you!

A 15ml Laloo bottle can cover approximately 30–35 full sets, depending on the working style of each nail artist — for example, whether thin or thicker layers are applied, as well as the nail length and design. The smaller 7ml bottles offer about half as many applications.

With Laloo, every bottle is designed to deliver consistent quality and long-lasting results! 

We love collaborating with creative nail artists! If you’d like to see your work featured on Laloo’s social media, you can reach out to us! Send us an email at info@laloo.gr with your details, photos or videos of your work created using Laloo products, as well as your social media profile (Instagram, TikTok, Facebook).

Our team is constantly reviewing new collaborations. In short: if you have passion, creativity, and love for Laloo products, we are always open to welcoming you into our team!